Welcome to Tool City. We are committed to delivering your orders safely, securely, and on time service. This Shipping Policy explains how we process, ship, and deliver products purchased through our website. yur order must be track with proper way by shipping.
- Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders may be placed on Sundays or public holidays will be processed on the next business day.in
festivals, offer sales, or high order volume, shipping may take more days. If there is a any delay, in your order we will contact you via phone or email. give your proper address,contact number,pincode and landmark - Shipping Coverage
If your delivery location is outside our standard service area, we will contact you before dispatch your order to discuss available shipping order options.
- Delivery Time
Estimated delivery times are:
Kerala: 1–3 business days
South India: 2–5 business days
Rest of India: 4–7 business days
Remote or rural : 5–10 business days
Delivery times are depend on courier availability, weather conditions, public holidays, or other public issues .
- Shipping Charges
Shipping charges are calculated based on:
Product weight
Package dimensions
Delivery location
Courier service selected
The final shipping cost will be displayed during checkout before payment.
Tool City may occasionally offer Free Shipping on selected products or promotional campaigns.
- Order Tracking if your order has been shipped, you will receive:
A shipping item confirmation via SMS, WhatsApp, or email to inform you.
A tracking number (where available).
Courier details to monitor your shipment until delivery.
- Delivery Attempts
Our courier partners generally make up to 2–3 delivery attempts.
If delivery cannot be completed because of an incorrect address, unavailable recipient, or failed delivery attempts, the package may be returned to Tool City. Additional shipping charges may apply for reshipping.
- Address Accuracy
Customers are responsible for providing accurate:
Full name
Complete delivery address
Landmark (if applicable)
PIN code
Mobile number
Tool City is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping address ,pincode, or not taken phone calls information.
- Damaged or Missing Packages
Please inspect your package immediately upon delivery. must take a photo with bill and orde id or contact address
If you receive:
A damaged product
A tampered package
Missing items
Contact Tool City within 48 hours of delivery with:
Order number
Photos of the package and product
A brief description of the issue
Our team will investigate and provide an appropriate resolution.
- Large and Heavy Equipment
Some industrial tools, machinery, generators, compressors, and other heavy products may require:
Special packaging
Freight transportation
Additional handling charges
Customers will be informed of any extra charges before shipment.
- Delays Beyond Our Control
While we strive for timely delivery, Tool City cannot guarantee delivery dates in situations beyond our control or contact the delivery area or customer care, including:
Natural disasters or some cases
Floods or severe weather
Government restrictions
Strikes
Transportation disruptions
Courier service delays
We appreciate your understanding in such situations.
- International Shipping
Currently, Tool City ships only within India.international shipping becomes available in the future, this policy will be updated by the policy process.
- Incorrect or Refused Deliveries
If an order is:
Refused by the customer,
Returned due to an incorrect address, or
Returned because the customer was unavailable,
the customer may be responsible for any additional shipping charges incurred for resending the order.
- Contact Us
If you have any questions regarding shipping or your order, please contact us:
Tool City
📍 Madathara Road, Paripally, Kollam, Kerala
📞 +91 98953 65097 tool free number
Our customer support team will be happy to assist you in business hours.